Terms and Conditions for Bilberry Bags

1. Introduction
Welcome to Bilberry Bags! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

2. Company Information
Business Name: Bilberry Bags
Email: contact@bilberrybags.com

3. Products and Services
Bilberry Bags specialises in handmade bags and accessories. All our products are crafted to order.

4. Shipping and Delivery

• Dispatch Time: As each item is handmade to order, the dispatch time is between 5 to 10 business days.
• Shipping: Orders will be shipped using Royal Mail Tracked 48 or other tracked couriers depending on availability.
• Shipping Charges: We charge a flat rate of £4.50 for delivery. Free shipping is available for orders over £100.
• Delivery Area: We only ship within the United Kingdom.

5. Returns and Refunds

• Returns are only accepted if an item is faulty or damaged during shipping. Photographic evidence will be required for such claims, and a return will be arranged.
• You may cancel your order within 48 hours of placing it. After this time, as the items are handmade to order, cancellations cannot be processed.
• If a product develops a fault within 6 months of purchase during fair and expected use, please contact us. We will arrange for a return, repair, or remake of the item, or provide a refund.
• After 6 months, a partial refund or repair may be offered depending on the situation.

6. Account Creation and Usage

• Account Creation: Customers do not need to create an account to make a purchase. However, creating an account allows customers to track their orders.
• Account Security: You are responsible for maintaining the confidentiality of your account details and password.

7. Payment and Pricing

• Payment Methods: Payments are processed through PayPal, our payment service provider.
• Currency: All transactions are processed in British Pounds (GBP).
• Pricing: Prices for products may change from time to time, depending on material costs. Any changes will be reflected on the website.

8. Privacy and Data Protection

• Data Collection: We collect personal information such as name, email, shipping address, and payment information for processing your orders.
• Data Usage: Your data will only be used for fulfilling orders, communicating with you about your purchase, and providing customer support.
• Data Sharing: Customer details are shared only with essential parties, such as shipping companies, for order fulfillment. We do not share data with marketing companies or other third parties.

9. Intellectual Property

• Bilberry Bags Logo: The “Bilberry Bags” logo is a copyrighted design, and all rights to the logo are reserved by Bilberry Bags.
• Product Designs: All products sold on this website are trademarked, and the original patterns used in their creation are protected by intellectual property laws.

10. Limitation of Liability

• Shipping Delays and Damage: Bilberry Bags does not accept liability for any delays in shipping or damage that occurs during shipping. All items are sent via tracked shipping, and we ensure that items have a compensation value to cover costs in case of damage or loss.
• Product Liability: We are not responsible for any direct or indirect damages arising from the use of our products, including any issues arising from delays or damages during shipping.

11. Dispute Resolution

• Governing Law: These Terms and Conditions are governed by the laws of the United Kingdom.
• Dispute Process: All disputes will be resolved through mediation. We will seek to resolve any disagreement through mutual negotiation and, if necessary, formal mediation.

12. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Customers will be notified of changes through a notice posted on our website or via email.

13. Prohibited Activities

• You agree not to engage in any fraudulent activities, spamming, or any behavior that would harm or disrupt the website or its users.
• Third-party advertising and links to third-party websites are not permitted on our website.

14. Social Media Links
Our website may include links to our official social media accounts. These links are provided for convenience and engagement with our community. We do not allow third-party advertising or external links to third-party websites.

15. Third-party Links
Our website may contain links to third-party websites for convenience. We are not responsible for the content or privacy practices of these external websites.