Refund and Returns Policy for Bilberry Bags

At Bilberry Bags, we take pride in the quality and craftsmanship of our handmade bags, wallets, accessories, and home decor. Please review our refund and returns policy below for all purchase-related concerns:

Order Cancellation Policy

  • All items are handmade to order.
  • Once an order has been changed to Processing, it can no longer be canceled.

Eligibility for Returns

  • Items are eligible for return only if they are faulty or damaged during shipping.
  • Returns must be arranged within 7 days of receiving the item.
  • To be eligible, items must be:
    • Unused
    • Returned in their original packaging

How to Initiate a Return

To start the return process, please:

Please include the following details:

  • Your order number
  • A description of the issue
  • Photos of the damaged or faulty item (if applicable)

For damaged or faulty goods, a collection will be arranged, and all return shipping costs will be covered by Bilberry Bags.

Refund and Replacement Options

Once the returned item has been received and inspected by Bilberry Bags:

  • A full refund via PayPal or a replacement item will be offered, depending on your preference.
  • Refunds will be processed according to PayPal’s refund policy. For more information on this, please visit PayPal’s Refund Policy.

Repairs for Faults

All items are guaranteed for 6 months of fair wear and use. If an item develops a fault due to stitch or fabric failure during this time:

  • A repair will be offered initially.

Exclusions

  • This policy applies only to faulty or damaged items. We do not accept returns for other reasons, such as change of mind or preference.

Questions and Customer Support

Before contacting us, please check our FAQ section for common inquiries. If you can’t find the answer, you can:

Thank you for choosing Bilberry Bags!