Shipping Policy for Bilberry Bags

At Bilberry Bags, we want to ensure that your shopping experience is smooth and hassle-free. Below you will find all the details about our shipping process. If you have any questions, please feel free to contact us.

1. Shipping Locations

We currently ship to the United Kingdom only. Unfortunately, we do not offer international shipping at this time.

2. Shipping Methods and Costs

We offer reliable shipping via Royal Mail for all orders. The shipping cost depends on the size, weight, and delivery speed of your order.

• Royal Mail Small Parcel Service:
  • Tracked 48: £4.50 (2-3 business days)
  • Tracked 24: £5.50 (1-2 business days)
• Royal Mail Large Letter Service (for smaller items):
  • Tracked 48: £2.99 (2-3 business days)
  • Tracked 24: £3.99 (1-2 business days)

Free Shipping: We offer free shipping for orders over £100 (on standard 48-hour tracked service).

3. Processing Time

Most products are made to order, please allow 7 to 10 business days for us to process your order before dispatch. Processing time may be slightly longer during busy periods such as holidays. We will inform you if there are any significant delays. If you are in a hurry for your order, please contact us. We may have what you want already made, in which case it can be dispatched within 2 working days.

4. Tracking and Delivery

Once your order has been shipped, we will provide you with a tracking number so you can track your parcel. All items shipped will be tracked using Royal Mail tracked services.

If your package is delayed or lost during shipping, please refer to Royal Mail’s lost item policy. If you have not received your order within the expected timeframe (after dispatch), please contact us directly using the contact form or by emailing us at contact@bilberrybags.com, and we will assist you.

5. Returns and Refunds

For detailed information on our returns and exchanges, please refer to our Returns Policy.

• Damaged or Not Received Items: If your item arrives damaged or is not received within the expected timeframe, Bilberry Bags will refund the full cost of the item, including postage.
• Condition for Returns: Items must be returned in unused condition and in their original packaging.

6. Other Information

• Packaging: We are committed to eco-friendly practices and aim to minimize our environmental impact by using sustainable packaging materials where possible.
• Customer Service: If you have any questions about shipping, returns, or need assistance, please feel free to reach out to us at contact@bilberrybags.com or use our contact form.